Services & Training

VIDEO LIBRARY

Watch the below videos to see the features and benefits of our Reneka barista equipment, as well as our “How To” cleaning guides.
For more videos, visit our YouTube Channel.

ESSENTIAL COFFEE NEWS

Look after your customers and look after your staff with quality coffee you’d expect from a top-tier café at the touch of a button. There’s an automatic commercial coffee machine to suit your needs

Subscribe to our Youtube Channel

Subscribe to our Youtube Channel

The Essential Coffee Youtube channel is your one stop webpage for all our "HOW TO" videos. Click to access our Youtube channel. The videos we cover on our channel cover all our machines: Barista Machine -  How to Clean your machine.Slush system - How to clean...

Bronze Medal at the Golden Bean Awards New Zealand / Australia 2019

Bronze Medal at the Golden Bean Awards New Zealand / Australia 2019

Bronze Medal at the Golden Bean Awards New Zealand / Australia 2019. We are very proud to announce that our Espresso coffee blend won a Bronze Medal for a Milk Based Espresso category at the Golden Bean Awards New Zealand/Australia 2019, the world’s largest coffee...

SERVICE & TRAINING

We want to work with you after you have chosen the right coffee or slush solution for your business.

When you purchase an Essential Coffee Group beverage solution our preference is to have our technician come and install it for you. This will ensure as soon as the machine and equipment is delivered you can get started. Once installed our technician will provide training in everything from machine use through to cleaning and troubleshooting.

Our technicians are fully qualified in their relevant field and have had extensive manufacturer training, with many of our team travelling to manufacturers in Europe to receive specialist training.

We have built a reputation on superior customer service and support, and we will work with you after the installation. We have a national network of service technicians across the country to ensure your equipment downtime is reduced to a minimum providing you with maximum availability and return on investment of equipment.Our customer contact centre can be reached 24 hours a day, seven days a week.

MACHINE MANUALS

Our available machine manuals are available for download below. Please get in touch with us if you have any other questions.

ESSENTIAL COFFEE EXPRESS USER MANUAL

ESSENTIAL COFFEE MACHINE VIVA USER MANUAL

ESSENTIAL COFFEE RENEKA LIFE USER MANUAL

ESSENTIAL COFFEE FRESH MILK TMFM 65 USER MANUAL

FULLY AUTOMATIC CLEANING GUIDE – REVOLUTION

I LUV SLUSH 2 & 3 BOWL ASSEMBLY GUIDE